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Customer Services

Our highest priority is meeting our customers’ needs by providing exceptional service. Through our web site, we hope to deliver to you yet another easy way for you to do business with us.

How to Reach Us

Waterloo Utilities is conveniently located at 575 Commercial Avenue, Waterloo, WI 53594.

The main office is open Monday through Friday, 7:30 am – 4:00 pm (closed from 12-12:30pm).
Telephone:  920-478-2260
Fax: 920-478-9682
Email: lleistico@wppienergy.org

To report a power outage, flickering lights, downed power lines, or other problems at your home or business related to electrical power service or water service, call 920-478-2260.  After hours weekdays 920 988-8073, weekends 920 988-5240.

For problems with sewer lines, call the City of Waterloo at 920-478-3025.

For billing questions, service connections/disconnections, or any other need, please contact the Billing Department, at 920-478-2260.