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Customer Services

Waterloo Utilities is your locally owned and operated utility located just down the street. It is easy to contact people with the utility. We are here to serve you, our customers!

Our office is located at:

575 Commercial Avenue
Waterloo, WI 53594-2400

Phone: (920) 478-2260
Fax: (920) 478-9682

Business Hours: Mon - Fri 7:30 a.m. to 4 p.m.

Our highest priority is meeting our customers' needs with low-cost, reliable power while providing superior, person-to-person service.

Through this web site, we hope to provide yet another easy way for you - our valued customer - to do business with us.

To learn more about our online services, click on the links to the left of this page to:

  • Change your mailing address
  • Transfer service
  • Terminate service
  • Sign up for service
  • Report a street light outage
  • Send your feedback or complete a survey

REMEMBER to contact Digger's Hotline before you dig at (800) 242-8511.

Waterloo Utilities would like to remind you that when you are planning projects that require any digging, there may be underground utilities that could be affected. Please, plan ahead and have utilities located and marked before you dig.