To Our Customers

Carousel at Fireman's parkAt Waterloo Utilities we believe the people of our community are our most important asset. In order to best serve our customers and our community we strive for excellence in the following competencies:

Reliable energy – Having few outages and providing fast restoration is the most important service we provide.

Trust – It’s important to us that you know we are looking out for your best interests and that you believe we are your greatest resource for any energy issues that might arise.

Customer service – Whenever you contact us we’ll provide quick and friendly service to resolve your issue.

Energy at the lowest cost – We strive to be transparent about the various costs that go into your monthly charges while keeping prices as low as feasible.

Asset to the community – Beyond providing reliable power at a low cost, we also want to give back to keep Waterloo a great place to live and work.

Environmentally friendly – We value our environment and will continue to provide as many renewable energy options that make sense to our customers.

We take great pride in helping our customers. If you have any suggestions on how we can serve you better, please feel free to contact us.

You can call us at 920.478.2260 or visit our office at 575 Commercial Ave, Monday through Friday from 7:30 a.m. to 4:00 p.m.