On 4/17/2023 the utility will begin disconnecting past due accounts. If you account is past due, please make payment to make your account current and avoid disconnection procedures. If immediate payment cannot be made, we urge you to call our office today to set up a deferred payment arrangement (DPA). DPA's requirment 50% payment of the past due amount and the remaining 50% split up over three payments in addition to your current monthly bill. Tenants are not eligible for DPA's.
You may be eligible for Energy Assistance through the Jefferson County Energy Services. Even if you have received Energy Assistance in the past, we encourage you to call Jefferson County Energy Services at 1-800-506-5596 or online at esiwi.com to see if you are eligible for additional funding (prevention or crisis assistance.