Waterloo Utilities is transitioning to a new water metering system. We ask for your cooperation during this process as utility staff will need to enter customer homes and businesses to change out the meter, which is generally located in the basement. We also ask that you clear the area around the meter for our staff to efficiently perform this work.
We would like to schedule a mutually-agreeable time for us to gain access to the current water meter and replace it with a new one. For your convenience, you can schedule an online appointment by clicking the "Book Appointment" icon above or you may call 920 478-2260 to schedule.
We generally need about 30 minutes to enter your property and exchange meters. Our available hours are 7:30am-4pm Monday -Thursday. Limited other times are available upon request.
While replacing the water meter, Waterloo Utilities staff will also inspect your water system for connections that could possibly contaminate the water in your home and/or the water distribution system. This inspection is to ensure everyone in your home and in our community has safe, clean drinking water by eliminating points of possible contamination. This site inspection, as well as correction of any cross connections identified, is mandated by the Wisconsin Department of Natural Resources.
We realize this appointment adds one more item to your already busy schedule. We hope you’ll appreciate our desire to provide you with excellent services. Please help us do our job, by scheduling your appointment within the 30-day time frame. We look forward to hearing from you.